Vecino Talent recruits and rigorously vets college-educated, English-fluent professionals across Central America — then places them directly with growing US e-commerce brands. You hire them. You run payroll. We find you people worth keeping.
"Vecino" means neighbor — and that's the point. Same working hours as your team, a fraction of the cost of a US hire, and none of the 3 a.m. handoff problems of offshore support.
Your customers get answers during your business hours, not overnight. Central America overlaps the full US workday.
Every candidate passes a written English test, a recorded video interview, three live mock support tickets, and reference checks before you ever see them.
You hire the person directly and pay them directly. No employer-of-record fees inflating the monthly cost, ever.
We place people at pay well above their local market — so your hire treats the role as a career, not a stopover.
From first call to a working hire in your helpdesk — typically 2–3 weeks.
We map the role: tools, hours, tone, and what a great hire looks like for your brand.
You interview 2–3 pre-vetted candidates from our bench — scorecards and test results included.
You make the offer and pay them directly. We help you set up simple cross-border payments (Wise, Deel, and similar).
Bi-weekly support calls through membership — onboarding help, performance check-ins, and a fast replacement path if a placement doesn't work out.
You pay when you hire — not before.
One-time placement fee, due when your hire starts. Typical all-in first-year cost is still far below one US support salary.
Half the fee on every placement after your first — growing your team with us gets cheaper, not pricier.
Bi-weekly support calls, hiring and management guidance, priority access to new bench talent, and replacement support.
Placements are direct hires: the candidate becomes your team member on your payroll from day one. Vecino Talent never marks up wages and never charges candidates.
We represent college-educated, English-fluent professionals in Central America and place them in long-term, full-time remote roles with US e-commerce brands. Applying — and staying in our talent pool — is always free.
Paid directly to you by the US brand that hires you. Real full-time roles, not gig work.
Work US business hours from home — no night shifts, no relocation.
Our fees are paid by employers. If anyone claiming to be us asks you for money, it's a scam.
Pass our vetting and you join the bench — when a role matches, you're first in line.
Hiring for customer support, or building toward it? Tell us about your brand and we'll come back within one business day with next steps.
hello@vecinotalent.com